Support
People who built it, answering.
Maintenance and support is a year of updates and of us. Open a conversation from your account, or write to support@vertexlake.com; we answer within one working day.
What support covers
- Installing and updating the appliance, certificates, backups and restores
- Questions about the product and the modules
- Defects: we fix them in a release
- A quote for invoiced purchases and purchase orders
Before you write
vxdrivectl statuson the appliance says what runs, what was updated and when the licence was refreshedvxdrivectl support-bundlegathers the logs without any secret or document in them- The runbooks ship with the appliance under
docs/
Verifying a release yourself
Every image carries two signatures: one by our release key, which the appliance's podman checks before it runs anything, and one bound to the identity of our release workflow. With cosign 3 and the public key that ships in the appliance:
cosign verify --key release-signing.pub registry.vertexlake.com/vxdrive-server:1.0.0The appliance's runbook has the whole procedure, the key's fingerprint and the keyless identity to check.
Ask for an invoice, a quote, or anything
An evaluation is thirty days, every module, once per organisation, started from your account without a card. For an invoice with a purchase-order number, a quote, an extension, or a question before you buy, use the form; a person answers, usually within one working day. Or write to sales@vertexlake.com.
Thank you: we have your enquiry.
An acknowledgement is on its way to your address; a person answers from support@vertexlake.com, usually within one working day.